MultiChoice has disclosed plans to introduce a Decoder Service Centre in order to provide GOtv and DStv customers with technical support through decoder diagnostics, repairs, swapping of decoders under warranty and the sale of hardware and accessories.
Through these centers, customers can expect greater convenience and save on the cost of traveling.
Locations of Decoder Service Centers include Directo Space, Area 47 Bwandilo in Lilongwe, Mild Electronics at 5 Miles in Zomba with the Mzuzu branch coming soon, supported by the existing Blantyre Decoder Service Centre at the MultiChoice Malawi head office.
Decoder Service Centre agent and owner of Mild Electronics in Zomba, Joel Chisesa, expressed gratitude for the opportunity to continue working with MultiChoice.
On his part, MultiChoice Malawi Managing Director, Emma Gichonge said their aim is to continue to grow with and through their communities and that is best achieved through social upliftment and working hand-in-hand with local businesses to sustainably extend their services offerings.
“Our Decoder Service Centre agents have been onboarded as service providers, upskilled through training, and certified in customer service and technical expertise to ensure the customers’ needs are met,” Gichonge added.
Whilst the introduction of the new Decoder Service Centers means greater convenience for customers, the initiative aims to display MultiChoice’s commitment to engaging local entrepreneurs.
Customers can identify authentic Decoder Service Centre’s through framed MultiChoice certificates displayed in every branch in addition to the distinct GOtv yellow and DStv blue branding and signage outside each location.